AutoFill Setup & Troubleshooting Guide

⏱️ Saves Time

No more typing usernames and passwords. AutoFill enters your credentials instantly with Face ID, Touch ID, or your device password.

🎯 Reduces Errors

Eliminate typos and forgotten passwords. AutoFill enters credentials accurately every time, ensuring reliable logins.

🔒 Improves Security

Use unique, strong passwords for every account without the burden of remembering them. AutoFill makes strong passwords practical.

🛡️ Phishing Protection

AutoFill only works on legitimate websites. If you're on a fake phishing site, ZZPass won't suggest credentials - warning you of danger.

→ Learn more about phishing protection

🧠 Smart Matching

ZZPass intelligently matches credentials to websites and apps, suggesting the right login for each site automatically.

🔐 Secure Authentication

Every AutoFill requires Face ID, Touch ID, or your device password - ensuring only you can access your passwords.

Step 1: Open Settings

1. Open the Settings app on your iPhone or iPad
2. Scroll down and tap Passwords
3. You may need to authenticate with Face ID/Touch ID

Step 2: Enable AutoFill

1. Tap Password Options at the top
2. Enable AutoFill Passwords and Passkeys
3. Select ZZPass from the list
4. You can enable multiple password managers if needed

Step 3: Verify Setup

1. Open Safari and visit a website with a login form
2. Tap the username or password field
3. You should see a key icon above the keyboard
4. If you see this, AutoFill is working!

Step 1: System Settings

1. Open System Settings (or System Preferences on older macOS)
2. Click Passwords in the sidebar
3. Authenticate with your Mac password or Touch ID

Step 2: Enable AutoFill

1. Look for AutoFill Passwords and Passkeys
2. Enable the checkbox
3. Select ZZPass from the list
4. ZZPass will now provide AutoFill in Safari

Step 3: Safari Settings

1. Open Safari
2. Go to Safari → Settings (⌘,)
3. Click the AutoFill tab
4. Verify "User names and passwords" is checked

📱 On iPhone & iPad

In Safari or Apps:
1. Navigate to a website or app with a login
2. Tap the username or password field
3. Tap the 🔑 key icon above the keyboard
4. Authenticate with Face ID/Touch ID
5. Select your credential from the list
6. Credentials are filled automatically

QuickType Bar Suggestions:
ZZPass often suggests credentials directly in the QuickType bar above the keyboard for instant access.

💻 On Mac

In Safari:
1. Navigate to a website with a login
2. Click the username or password field
3. Look for the 🔑 key icon or AutoFill suggestion
4. Click the suggestion or icon
5. Authenticate with Touch ID or password
6. Credentials are filled automatically

Keyboard Shortcut:
Press ⌥⌘\ (Option+Command+Backslash) to quickly open AutoFill suggestions.

💾 Saving New Passwords

When creating a new account:
1. ZZPass detects new account forms
2. Tap/click the password field
3. Select "Strong Password" or "Suggest Password"
4. ZZPass generates a secure password
5. Complete the signup
6. ZZPass saves the credentials automatically

AutoFill Not Appearing (iOS)

Check Settings:
• Settings → Passwords → Password Options
• Verify ZZPass is selected
• Ensure AutoFill is enabled

Restart:
• Close and reopen Safari or the app
• If still not working, restart your device

Check Password Exists:
• Open ZZPass app
• Search for the website
• Verify the password is saved

AutoFill Not Working (macOS)

Check System Settings:
• System Settings → Passwords
• Verify ZZPass is enabled
• Check Safari Settings → AutoFill

Safari Extensions:
• Safari → Settings → Extensions
• Verify ZZPass extension is enabled
• Try disabling other password extensions

Restart Safari:
• Quit Safari completely (⌘Q)
• Reopen and try again

Wrong Password Suggested

Multiple Accounts:
If you have multiple accounts for the same website, tap/click the key icon to see all available credentials and select the correct one.

Update Website URL:
• Open the credential in ZZPass
• Edit the website URL field
• Ensure it matches the login page URL
• Save changes

AutoFill Requires Password Every Time

Face ID/Touch ID Setup:
• Open ZZPass app
• Go to Settings → Security
• Enable Face ID/Touch ID
• This speeds up authentication

iOS Settings:
• Settings → Face ID & Passcode
• Verify Face ID is enabled
• Ensure it's enabled for "Password AutoFill"

AutoFill Not Working in Apps

App Support:
Some apps don't support AutoFill. If the key icon doesn't appear, the app may not have implemented AutoFill support.

Workaround:
• Open ZZPass app
• Find and tap the credential
• Copy the password
• Paste it into the app

Authentication Fails

Face ID/Touch ID Issues:
• Clean camera/sensor
• Re-enroll Face ID/Touch ID in Settings
• Use your password as fallback

iCloud Keychain Conflict:
If iCloud Keychain is also enabled, you may see duplicate suggestions. Consider disabling it in Settings → Passwords.

Managing Multiple Accounts

If you have multiple accounts for the same website:
• Tap/click the key icon to see all accounts
• Use descriptive usernames or add notes
• Consider using different account names (e.g., "work", "personal")

AutoFill for Subdomains

For websites with subdomains (login.example.com vs app.example.com):
• Save credentials with the main domain
• ZZPass will suggest them on subdomains
• Or create separate entries for each subdomain

Privacy Considerations

Biometric Authentication:
Face ID/Touch ID is processed locally on your device. Your biometric data never leaves your device and isn't sent to ZZPass or Apple.

AutoFill Data:
AutoFill suggestions are generated locally on your device using your encrypted password vault.